Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
LGACOMP008A Mapping and Delivery Guide
Apply conflict resolution strategies
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | LGACOMP008A - Apply conflict resolution strategies |
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Description | This unit covers dealing effectively with conflict, both in the workplace and outside the organisation. The unit outlines the knowledge and skills required to assess potential conflict situations and deal appropriately with the situation to achieve a resolution. The unit is suitable for all people working within the organisation. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Assess potential conflict situations |
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Element: Implement conflict resolution strategies |
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Element: Evaluate response and outcome |
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